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Home > Travel Information > Baggage > Damaged, missing or delayed baggage

Damaged, missing or delayed baggage

  • Missing or delayed baggage must be reported to Air Inuit immediately upon your flight’s arrival. Make sure an Air Inuit agent fills out a lost or damaged claim upon arrival of the flight on which the damage or loss is alleged to have occurred.
  • Air Inuit reserves itself 5 days to locate your baggage.
  • If your missing baggage is not found, a detailed report must be filed and submitted to the Air Inuit baggage claim department within 30 days of the arrival date.
  • Failure to give prior notice within the above time, no action may be taken against the carrier unless the claimant establishes, to the satisfaction of Air Inuit, that he was unable to provide said notice.
To contact our baggage claim department, call 1 800 361-5933 ext.6286 or send an email.

Note: Despite the utmost care we provide in the handling of your baggage, Air Inuit will not be liable for the following: nicks, scratches, missing pull straps, damaged handles and zippers, scuff marks, damage to wheels, soiling, manufacturing defects, damage resulting from over-packing, spillage of packed items or other damage considered to be normal wear and tear.

missing contents

If you discover items are missing from your baggage, it must be reported to an Air Inuit agent within 3 days of your arrival.

To report a missing item, call 1 800 361-5933 ext.6286 or send an email.


Lost property

If you lose something onboard one of our aircraft, we will do our best to help you find it.

To report a lost item, call 1 800 361-5933 ext. 6286 or send an email.