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COVID-19

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Frequently Asked Questions

All passengers checking-in will be required to answer specific questions in accordance with Transport Canada regulations that will determine if they are authorized to travel.

Passengers traveling to Nunavik must, as of August 31 and until further notice, obtain, prior to departure, a Nunavik Territory Access Authorization (NTAA) issued by the Nunavik Regional Authorities.

Please see details on the Montreal-Trudeau International Airport’s website.



BOARDING PROCESS

All passengers boarding a flight are required to wear a procedure mask, with the exclusion of the following: an infant 2 years or less, a person with difficulty breathing (not related to COVID-19), a person who is unconscious, or a person who is unable to remove their face mask without assistance.

Procedure masks will be given to each passenger by the counter agents upon check-in at departure station.

IN-FLIGHT

All passengers are required to wear a procedure mask for the entire duration of the flight. An exception applies when the person could be endangered by wearing a mask, when a crew member authorizes the removal of a face mask in cases of special needs or unforeseen circumstances or when they are eating, drinking or taking oral medications. In addition, the following exclusions apply: an infant 2 years or less, a person with difficulty breathing (not related to COVID-19), a person who is unconscious, and a person who is unable to remove their face mask without assistance.

DEPLANING

All passengers are required to wear a face mask during the deplaning process, from the moment the aircraft doors are open until the passengers are in an area allowing to removal of the face mask and when social distancing measures can be enforced.

Beverages, meals and snacks remain discontinued until further notice.

Yes! Please contact our support team
Make sure to indicate your contact information clearly as well as your ticket number.

In accordance with the recommendations of the competent authorities, we have implemented numerous preventive measures to ensure the safety of our customers and employees.

For more details, please visit the travel information section on our website. 

Yes, certain conditions apply. Please visit krg.ca for more information.

Visit the Nunavik Regional Board of Health and Social Services for more information.