Delays, diversions and cancellations

At Air Inuit, we do our utmost to get you to your destination safely and on time. Occasionally, however, unexpected events may not allow us to leave as planned.

If a flight is delayed or cancelled due to an unforeseen problem, we’ll do our best to keep you well-informed at the airport and on board the affected aircraft. We will promptly provide timely updates, including the reason for the delay or cancellation:

• as soon as we’re aware of such a delay or cancellation, and then;
• at regular intervals of 30 minutes until a new departure time for the flight is set, or new travel arrangements for passengers have been made;
• as soon as possible when new information is available.

Standards of Treatment

Some delays and cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Whatever the reason for the delay or cancellation, our agents will do everything possible to assist you.

When a flight is delayed or cancelled due to reasons outside of Air Inuit's control, such as meteorological conditions, we will provide you with the following:

• Alternate travel arrangements our Air Inuit’s next available flights, as well as change the return, if necessary, at no additional cost; or a refund of the unused portions of your ticket;
• Access to a means of communication.

When a flight is delayed or cancelled due to reasons within Air Inuit's control but required for safety, such as a technical issue discovered right before the flight and you have waited two hours after the departure time indicated on your ticket, we’ll provide you, additionally to the items mentioned above, with the following:

• Food and drink in reasonable quantities, considering the length of the wait, the time of day and location of the airport;
• Hotel or comparable accommodations for overnight delays, for out of town passengers, subject to availability and within reasonable distance from airport, along with transportation to the hotel or other accommodation, and back to the airport.

When a flight is delayed or cancelled due to reasons within Air Inuit's control, such as a commercial decision to cancel a flight due to low booking numbers and you have waited two hours after the departure time indicated on your ticket, we’ll provide you, additionally to the items mentioned above, with the following:

• Alternate travel arrangements on Air Inuit’s next available flights or with another airline with which Air Inuit has an agreement for such transportation, as well as change the return, if necessary, at no additional cost, or a refund of the unused portions of your ticket;
• You could also be eligible for compensation if your actual arrival time is 3 hours later than scheduled, for more information consult our local passenger tariff.