We're committed to providing the highest quality of service to all our customers, and we believe it's important to make our service commitments readily available to you. To this end, below we have outlined the key elements that matter most to you.
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your rights please contact your air carrier or visit the Canadian Transportation Agency's website.
For full terms and conditions applicable to your carriage please consult our tariffs.
Please review your travel itinerary as soon as your booking process is completed. Should you have any questions or concerns, please contact Air Inuit.
Air Inuit Contact Information
For quick information or for flight arrival and/or departure information, please call 1 800 361-2965 or visit our Flight Schedule page.
To make changes to your reservation or for general information, please call 1 800 361-2965 between 8:00 and 20:00 weekdays or between 9:00 and 17:00 weekends and holidays.
The terms and conditions under which Air Inuit offers transportation entirely within Canada are set out in a Domestic Tariff which Air Inuit has published. Some of these conditions are set out in your itinerary and in the conditions printed below.
|Last check-in time|
Quebec City Jean-Lesage
|90 min.||45 min.|
|Kuujjuaq, Puvirnituq, Inukjuak,
Kuujjuaraapik and Sept-Îles airports
|60 min.||B737: 45 min.
Dash: 45 min.
Twin: 30 min.
King Air: 30 min.
|All other airports||60 min.||30 min.|
Air Inuit reserves the right to refuse carriage of any persons or of any goods or baggage, in accordance with the applicable provisions of its published tariffs, rules or regulations, or otherwise in accordance with the law. You may be required to present the credit card used to purchase your ticket at check-in.
If a flight is delayed or cancelled due to an unforeseen problem, we'll do our best to keep you well-informed at the airport and on board the affected aircraft. We will promptly provide timely updates, including the reason for the delay or cancellation:
Extended Delay or Cancellation
Some delays and cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Whatever the reason for the delay or cancellation, our agents will do everything possible to assist you.
Standards of Treatment
When a flight is delayed or cancelled due to reasons outside of Air Inuit's control, we will provide you with the following:
When a flight is delayed or cancelled due to reasons within Air Inuit's control but required for safety, and you have waited two hours after the departure time indicated on your ticket, we'll provide you additionally with the following:
When a flight is delayed or cancelled due to reasons within Air Inuit's control, and you have waited two hours after the departure time indicated on your ticket, we'll provide you additionally with the following:
Should you wish to provide feedback or file a complaint about our services, please complete our Feedback Form and we'll contact you shortly. You may also file a complaint with the Canadian Transportation Agency. Please note that you have one year from the date of the delay or cancellation to submit a claim and request compensation. Air Inuit will have to respond in the 30 days following receipt of the claim.
Weather Related Flight Delay or Diversion Notice
Carrier is not liable for room, board and ground transportation or any connection if a flight is delayed or diverted due to weather conditions. Passengers will be transported from the diversion point to their original destination on the carrier's next available flight.
We do not intentionally overbook our flights. However, there are instances, where for example we need to switch to a smaller aircraft, or there may be a mechanical issue with a seat, that can create a situation where a flight becomes overbooked. In these cases, we'll ask for volunteers willing to take another flight in exchange for compensation.
If there are not enough volunteers, we may need to deny boarding in accordance with our boarding priority policy. With few exceptions, passengers denied boarding are entitled to compensation. The complete rules for the payment of compensation and our airline's boarding priorities are available in our Domestic Passenger Tariff.
We will do our best to facilitate the assignment of a seat to a child who is under the age of 14 years in close proximity to a parent, guardian or tutor at no additional charge. We encourage you to take advantage of our pre-boarding, in order to guarantee that you sit together as the majority of our flights are operated without seat assignment.
No pets are allowed in the cabin.
Service animals for special needs passengers shall be permitted in accordance with the terms and conditions set out in the Domestic Passenger Tariff.
Emotional support animals are not accepted.
Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For travel wholly between points in Canada, the liability limit is $2300 CAD per passenger. Special rules may apply to fragile, valuable or perishable articles. For further information, please consult your carrier.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Convention or such special contracts of carriage. For further information, please consult your insurance company representative.