• As of August 3, all flights chartered by the Nunavik Regional Board of Health and Social Services will depart and arrive from the Montreal-Trudeau Airport Terminal. Regular minimum check-in times will apply.
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Home > Air Inuit > Careers > Job Listings

Customer Relations Representative - Commercial Operations

Post expires November 22, 2019

Tasks descriptions

  • Respond with compassion and care to customer complaints and inquiries, via email, phone and comment cards;
  • Evaluate clients requests and perform the necessary research internally and externally to respond appropriately
  • Keep up to date with the daily operations;
  • Maintain statistics and reports of customer requests;
  • Dispatch the various requests from the website to the relevant departments;
  • Manage the email inbox of the website;
  • Responsible for handling baggage claims;
  • Perform any other related tasks requested by the department.

Requirements

  • High school diploma or equivalent;
  • Good experience in customer service;
  • Excellent writing skills;
  • Strong organizational, decision-making and conflict resolution skills;
  • Good time management skills and ability to work independently;
  • Strong knowledge of the Air passenger protection law;
  • Knowledge of a reservation system is an asset;
  • Being familiar with the territory of Nunavik and the characteristics of the company are assets;
  • Spoken and written bilingualism: French / English is mandatory (Inuktitut an asset);
  • Good knowledge of Microsoft Word, Excel and Outlook.

Working conditions

Monday to Friday

Benefits and Salary

Air Inuit provides a company contributed RRSP, a Group Insurance (life, dental, health care, short and long term disability), 6% vacation, a retirement allocation program, access to reduced flight tariffs and various other innovative benefits and recognition opportunities.

The salary is determined according to the company’ compensation policy. Level 7 ($39 390 - $45 018)

Additional information

Please send your resume by November 22, 2019.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Air Inuit is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Interested in this position?

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Posted
8 November 2019
Language use
French / English
Job type
Permanent
Status
Full time
Work schedule
Monday to Friday