If you have any special requirements, please contact our customer relations team at [email protected] either prior to booking or at the time of booking with us. In order to best assist you in your future trip, a minimum of 48 hours’ notice is required to allow us to assess your needs and make appropriate arrangements. If advance notice has not been given prior to your flight, please be assured that every effort will be made to provide you with the assistance or services you require.
Air Inuit relies on people with disabilities to judge their own independence. If you require the services of an attendant during your trip, depending on your particular situation, please contact our Customer Relations team at [email protected] so that we can collectively ensure your comfort and safety.
As some flights are operated by flight attendants only, assistance may be limited for the following items:
If you require such assistance, we strongly suggest that you travel with a support person to make your flight experience more comfortable and enjoyable. Needless to say, assistance will be provided to help you :
If you have contacted our customer relations team within the suggested timeframe, Air Inuit will offer you and your companion adjacent seats
At the request of a passenger with a disability, Air Inuit will accept the carriage and presence in the cabin of a service dog. The service dog must have been individually trained by an organization or professional specializing in service dog training, and be at least 6 months old. It must also perform tasks directly related to your disability.
Before departure :
On board the aircraft :
Emotional support animals are not accepted.
In addition to the cabin baggage allowance, each passenger can carry items required for special needs at no extra charge.
Among other things, canes, crutches and walkers are accepted in addition to the carry-on baggage allowance.
Air Inuit will transport mobility aids, such as wheelchairs and power wheelchairs, on a priority basis and free of charge. To ensure that appropriate arrangements are made to transport your mobility aids with care and attention, please our reservations team at least 48 hours prior to departure at 1-800-361-2965 to have this information added to your reservation file. You can also contact our Customer Relations team at [email protected] to help you plan your trip with us. We will ensure that the information is delivered throughout the various stations of our network making up your itinerary. Despite the absence of this advance notice, we will do our utmost to accommodate you and provide you with the requested services
Additional information for a more assisted and comfortable journey:
Since battery-powered mobility aids must be loaded and stowed vertically, their height and width must not exceed the size of the baggage compartment door. Although most wheelchairs can be loaded on our aircraft, volume restrictions may apply depending on the aircraft. Cargo door sizes can be found on our Fleet page.
Please note that Air Inuit will refuse certain types of electrically propelled vehicles not classified as mobility aids. Prohibited devices may include small battery-powered vehicles, road scooters and tricycles.
Please contact our Dangerous Goods Coordinator at 1 800 361-5933 or by e-mail for more information on the acceptance of battery-operated devices on board our aircraft.
Passengers who need to occupy two seats due to their disability must mention this at the time of booking. A seatbelt extension will be offered if required, and cabin crew will be able to assist you on board. Please note that seatbelt extensions are not available on all seats and that the armrest cannot be raised on all seats.
If a passenger with a disability requests special services (other than general assistance), Air Inuit may require the passenger to provide information or documentation, including a medical certificate or form, in order to assess the request and the passenger's ability to travel alone or with a support person, and if so, under what conditions. If the information is not provided at least 48 hours before travel, we will make every effort to evaluate the documents and provide the requested services.
We therefore ask passengers with disabilities requiring special services to:
Air Inuit is committed to :
Air Inuit may therefore require a passenger with a disability to complete forms or provide medical certification as to his or her ability to travel alone or accompanied by a support person in any of the following circumstances in relation to the safety of the passenger with a disability, other passengers on board and crew members if:
Refusal to transport
Our top priority is the safety and well-being of our passengers and crew. Air Inuit therefore reserves the right to refuse boarding to any passenger who might present a risk to himself or herself or to others.
In the event that a passenger is denied boarding, Air Inuit will immediately inform the passenger of the reasons for such denial and, within a maximum of 10 days, will provide the passenger with a written notice stating the same reasons.
Accessible transport questionnaire
We look forward to hearing from you!
By answering a few questions about accessibility, we hope you can help us improve our transport services for all.
Accessible transport questionnaire
Go back to the Assistance page!