Mobility Assistance

Air Inuit relies on people with disabilities to judge their own independence. If you require the services of an attendant during your trip, depending on your particular situation, please contact our Customer Relations team at [email protected] so that we can collectively ensure your comfort and safety. 

As some flights are operated by flight attendants only, assistance may be limited for the following items:

• eat
• take medication
• use the toilet
• provide physical assistance in emergencies, such as evacuation or decompression

If you require such assistance, we strongly suggest that you travel with a support person to make your flight experience more comfortable and enjoyable. Needless to say, assistance will be provided to help you :

• embark
• get into or out of your passenger seat for departure and arrival
• orientation or communication
• stowing and retrieving your cabin baggage
• to describe the aircraft layout and the location of on-board amenities

If you have contacted our customer relations team within the suggested timeframe, Air Inuit will offer you and your companion adjacent seats

At the request of a passenger with a disability, Air Inuit will accept the carriage and presence in the cabin of a service dog. The service dog must have been individually trained by an organization or professional specializing in service dog training, and be at least 6 months old. It must also perform tasks directly related to your disability.

Before departure :

• Passengers with disabilities traveling with an assistance dog should contact our reservations department as soon as possible, either before booking or at the time of booking. We require at least 48 hours' notice in order to assess your needs and make the necessary arrangements. We will do our best to assist and accommodate you within this time frame.
• Provide an identity card or other document issued by an organization or professional specializing in service dog training, naming the disabled person and their service dog. 

On board the aircraft :

• Service dogs weighing up to 12 kg can travel at your feet or on your lap. For dogs weighing more than 12 kg, Air Inuit will provide sufficient space for them to lie at your feet, including the floor space of the adjacent seat if necessary, to ensure their well-being and yours. Please note that service dogs cannot be accommodated in emergency exit seats, nor can they occupy an empty seat on board. You must ensure that the dog remains on the designated floor space, without obstructing access to the aisle or adjacent seats.
• You must be in control of your service dog at all times, and the dog must wear its leash and harness throughout the flight.
• You remain responsible for your dog's health needs.

Emotional support animals are not accepted.

In addition to the cabin baggage allowance, each passenger can carry items required for special needs at no extra charge.

Among other things, canes, crutches and walkers are accepted in addition to the carry-on baggage allowance. 

Air Inuit will transport mobility aids, such as wheelchairs and power wheelchairs, on a priority basis and free of charge. To ensure that appropriate arrangements are made to transport your mobility aids with care and attention, please our reservations team at least 48 hours prior to departure at 1-800-361-2965 to have this information added to your reservation file. You can also contact our Customer Relations team at [email protected] to help you plan your trip with us. We will ensure that the information is delivered throughout the various stations of our network making up your itinerary. Despite the absence of this advance notice, we will do our utmost to accommodate you and provide you with the requested services

Additional information for a more assisted and comfortable journey:

• You must check in at least 2 hours before departure to allow us time to handle your equipment safely.
• Wheelchairs and other battery-operated mobility aids may be carried as checked baggage if :
  • the battery is disconnected;
  • terminals are protected to prevent short-circuits;
  • the battery is securely attached to the wheelchair or mobility aid.
• No damaged or leaking batteries will be accepted.

Since battery-powered mobility aids must be loaded and stowed vertically, their height and width must not exceed the size of the baggage compartment door. Although most wheelchairs can be loaded on our aircraft, volume restrictions may apply depending on the aircraft. Cargo door sizes can be found on our Fleet page.

Please note that Air Inuit will refuse certain types of electrically propelled vehicles not classified as mobility aids. Prohibited devices may include small battery-powered vehicles, road scooters and tricycles. 

Please contact our Dangerous Goods Coordinator at 1 800 361-5933 or by e-mail for more information on the acceptance of battery-operated devices on board our aircraft.

Passengers who need to occupy two seats due to their disability must mention this at the time of booking. A seatbelt extension will be offered if required, and cabin crew will be able to assist you on board. Please note that seatbelt extensions are not available on all seats and that the armrest cannot be raised on all seats. 

If a passenger with a disability requests special services (other than general assistance), Air Inuit may require the passenger to provide information or documentation, including a medical certificate or form, in order to assess the request and the passenger's ability to travel alone or with a support person, and if so, under what conditions. If the information is not provided at least 48 hours before travel, we will make every effort to evaluate the documents and provide the requested services.