If a flight is delayed or cancelled due to an unforeseen problem, we'll do our best to keep you well-informed at the airport and on board the affected aircraft. We will promptly provide timely updates, including the reason for the delay or cancellation:
Some delays and cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Whatever the reason for the delay or cancellation, our agents will do everything possible to assist you.
When a flight is delayed or cancelled due to reasons outside of Air Inuit's control, such as meteorological conditions, we will provide you with the following:
When a flight is delayed or cancelled due to reasons within Air Inuit's control but required for safety, such as a technical issue discovered right before the flight and you have waited two hours after the departure time indicated on your ticket, we'll provide you, additionally to the items mentioned above, with the following:
When a flight is delayed or cancelled due to reasons within Air Inuit's control, such as a commercial decision to cancel a flight and you have waited two hours after the departure time indicated on your ticket, we'll provide you, additionally to the items mentioned above, with the following:
Please consult an airport agent to see if you qualify for meal vouchers, hotel accommodation and transportation to and from the airport.
If the delay is outside of Air Inuit's control, we’ll be happy to offer you our hotel contact information where you can access our valued customer rates, where available.
*If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your rights please contact your air carrier or visit the Canadian Transportation Agency's website.
If your flight is delayed on the tarmac after the doors of the aircraft are closed, we will do our best to ensure your comfort.
We will provide you with:
After a 3-hour tarmac delay at an airport in Canada, the aircraft will return to the gate so you can disembark if safe to do so. A plane can stay on the tarmac for up to 45 additional minutes, if it is likely that it will take off within that period and we are able to continue providing the same services as above, when feasible.
If it is not likely that the plane can take off within the additional 45-minute window, the plane will return to the gate, unless it is prevented for reasons related to safety, security, customs control or air traffic control.
Depending on the circumstances, it may not be possible for us to allow you to disembark from the aircraft during a Tarmac Delay, for reasons including, but not limited to concerns related to safety, security, or due to directions by Air Traffic Control or Customs Control.
In the event that you would want to get a ticket refunded, you can send us an email indicating the name of the passenger, the flight number, the ticket number and the flight date, or simply by filling the refund form.
Please know that depending on the fare of your ticket, the refund conditions might differ. Some tickets are 100% refundable but others can have fees or be completely nonrefundable.