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Denied Boarding

Even though, Air Inuit does not practice flight overbooking, denied boarding may occur in certain circumstances that are either within or without our control.

In any case, we will ensure that you are treated fairly and efficiently. We will make alternative travel arrangements, provide food and beverages, accommodation and transportation if necessary for any passenger who is denied boarding. Information will be communicated clearly to passengers.

Denied boarding happens when there are fewer seats available on a flight than there are passengers who have checked in and arrived at the gate on time for boarding and are in possession of valid travel documentation.

Denied boarding does not include situations where a passenger must be refused transport for reasons such as not having arriving late at the gate or is showing unruly behavior.

Before refusing a passenger from boarding for a reason that is within our control, Air Inuit will start by asking for volunteers. In the event that there are not enough volunteers found, other passengers may be selected in accordance with Air Inuit's boarding priority policy.

If you volunteer to move to a later flight the airline must provide you with a written confirmation of the benefits that you accepted.

Main reasons within an airline's control include:

  • overbooking by the airline; 
  • changes in plane size for commercial reasons or due to scheduled maintenance. ( A change of aircraft for mechanical or meteorological reasons are not considered commercial reasons)

If you are denied boarding involuntarily and the reason is within the airline's control but not safety-related, you are entitled to a specific standard of treatment, compensation, and rebooking or a refund.

If you are refused involuntarily and the reason is within the airline's control and required for safety purposes, you are entitled to a specific standard of treatment and rebooking or a refund, but not a compensation.

If you are denied boarding involuntarily and the reason is outside of the airline's control, you are entitled to rebooking.

Please see our Local Passenger Tariff rule 245 for more information.

For more information on Denied boarding, please consult the following link from the Canadian Transportation Agency.

Denied Boarding Compensation

Any passenger who is denied boarding for a reason that is within Air Inuit's control and is not required for safety will be entitled to compensation based on arrival time at destination as follows:

  • 0-6 hours: $900
  • 6-9 hours: $1800
  • 9+ hours: $2400

A passenger may choose to forego monetary compensation for a confirmed space ticket valid on Air Inuit's network.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your rights please contact your air carrier or visit the Canadian Transportation Agency's website.

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