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Denied Boarding

Even though, Air Inuit does not practice flight overbooking, denied boarding may occur in certain circumstances that are either within or without our control.

In any case, we will ensure that you are treated fairly and efficiently. We will make alternative travel arrangements, provide food and beverages, accomodation and transportation if necessary for any passenger who is denied boarding. Information will be communicated clearly to passengers.

We will start by asking for volunteers. In the event there are not enough volunteers found, other passengers may be selected in accordance with Air Inuit's boarding priority policy.

Denied boarding occurs when the number of passengers present for boarding exceeds the number of seats available on a flight. This does not include situations where a passenger is refused transport for safety, security or health reasons.

Please see our Local Passenger Tariff rule 245 for more information.

Denied Boarding Compensation

Any passenger who is denied boarding for a reason that is within Air Inuit's control and is not required for safety (for example a change of aircraft due to scheduled maintenance) will be entitled to compensation based on arrival time at destination as follows:

  • 0-6 hours: $900
  • 6-9 hours: $1800
  • 9+ hours: $2400

A passenger may choose to forego monetary compensation for a confirmed space ticket valid on Air Inuit's network.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your rights please contact your air carrier or visit the Canadian Transportation Agency's website.

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