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General conditions of carriage

The general conditions of carriage provide information on certain conditions that govern transportation on Air Inuit.

 

OUR CUSTOMER COMMITMENT UNDER THE CANADIAN AIR PASSENGER PROTECTION REGULATIONS

We’re committed to providing the highest quality of service to all our customers, and we believe it’s important to make our service commitments readily available to you. To this end, below we have outlined the key elements that matter most to you. If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your rights please contact your air carrier or visit the Canadian Transportation Agency's website. For full terms and conditions applicable to your carriage please consult our tariffs.

REVIEW ITINERARY UPON RECEIPT
 
Please review your travel itinerary as soon as your booking process is completed. Should you have any questions or concerns, please contact Air Inuit.
 
AIR INUIT CONTACT INFORMATION
 
For quick information or for flight arrival and/or departure information, visit our website at airinuit.com.
 
To make changes to your reservation or for general information, please call 1 800 361-2965 between 8:00 and 20:00 weekdays or between 9:00 and 17:00 weekends and holidays.
 
The terms and conditions under which Air Inuit offers transportation entirely within Canada are set out in a Domestic Passenger Tariff which Air Inuit has published. Some of these conditions are set out in your itinerary and in the conditions printed below.
 
CONDITIONS
 
1. Required Identification: To board a flight, all domestic passengers are required to present one piece of valid government-issued photo ID that shows name, date of birth and gender, such as a driver’s license or a passport. Passengers may also present two pieces of valid government-issued non-photo ID, at least one of which shows name, date of birth and gender, such as a birth certificate.
 
2. Check-In Deadline: You must obtain your boarding pass and check in any baggage by the check-in deadline shown below.
 
Additionally, you must be available for boarding at the gate by the deadline shown below. Failure to meet this deadline may result in the loss of your assigned seat or the cancellation of your reservation.

 All times prior to scheduled departure time.

Airport Recommended
Check-in Time  
Check-in Deadline
Montreal Pierre-Elliot
Trudeau International

Quebec City Jean-Lesage
90 min. 45 min.
Kuujjuaq, Puvirnituq, Inukjuak,
Kuujjuaraapik and Sept-Îles airports
60 min. B737: 45 min.
Dash: 45 min.
Twin: 30 min.
King Air: 30 min.
All other airports 60 min. 30 min.
                                                
  
3. You may reconfirm your flight departure time by visiting airinuit.com and selecting the ‘’flight status’’ tool on the main page or by calling Air Inuit, one day prior to your departure.
 
4. Tickets are non transferable and name changes are not permitted.
 
5. Voluntary changes to your itinerary may require the payment of additional fees and fare upgrades. If you are traveling on a non refundable ticket, Air Inuit will be unable to make exceptions in the event of an unexpected trip cancellation or medical emergency.
 
6. You may travel with 30 kg (66 lbs) of checked baggage on Boeing 737, Dash-8 and Twin Otter flights, and with 20 kg (44 lbs) of checked baggage on King Air flights. Any baggage exceeding these limits will be subject to applicable excess baggage charges. No piece of baggage weighing more than 32 kg (70 lbs) will be accepted.
 
One (1) carry-on baggage per passenger is allowed provided it fits in the sizing device located at all check-in counters. It is recommended that documents and medication are packed in your carry-on baggage, as Air Inuit will not be responsible for their loss, damage or delay. For additional information, please refer to the Baggage section of airinuit.com.
 
7. For safety reasons, dangerous articles must not be packed in checked or carry-on baggage. Air Inuit assumes no liability for perishables, valuables, jewelry, liquids, business documents, samples, money, securities, negotiable papers, electronic equipment or accessories, computers, cameras, silverware and fragile articles.
 
 
NOTICE - SOLD SUBJECT TO TARIFF REGULATIONS
 
Air Inuit reserves the right to refuse carriage of any persons or of any goods or baggage, in accordance with the applicable provisions of it’s published tariffs, rules or regulations, or otherwise in accordance with the law. You may be required to present the credit card used to purchase your ticket at check-in.
 
 
INFORMATION ON DELAYS OR CANCELLATIONS
 
If a flight is delayed or cancelled due to an unforeseen problem, we’ll do our best to keep you well-informed at the airport and on board the affected aircraft. We will promptly provide timely updates, including the reason for the delay or cancellation:
  • as soon as we’re aware of such a delay or cancellation, and then;
  • at regular intervals of 30 minutes until a new departure time for the flight is set, or new travel arrangements for passengers have been made; and
  • as soon as possible when new information is available.
 
EXTENDED DELAY OR CANCELLATION
 
Some delays and cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Whatever the reason for the delay or cancellation, our agents will do everything possible to assist you
 
Standards of Treatment

When a flight is delayed or cancelled due to reasons outside of Air Inuit's control, we will provide you with the following:

  • Alternate travel arrangements our Air Inuit’s next available flights, as well as change the return, if necessary, at no additional cost; or a refund of the unused portions of your ticket;
  • Access to a means of communication.

When a flight is delayed or cancelled due to reasons within Air Inuit's control but required for safety, and you have waited two hours after the departure time indicated on your ticket, we’ll provide you additionally with the following:

  • Food and drink in reasonable quantities, considering the length of the wait, the time of day and location of the airport;
  • Hotel or comparable accommodations for overnight delays, for out of town passengers, subject to availability and within reasonable distance from airport, along with transportation to the hotel or other accommodation, and back to the airport.

When a flight is delayed or cancelled due to reasons within Air Inuit's control, and you have waited two hours after the departure time indicated on your ticket, we’ll provide you additionally with the following:

  • Alternate travel arrangements on Air Inuit’s next available flights or with another airline with which Air Inuit has an agreement for such transportation, as well as change the return, if necessary, at no additional cost, or a refund of the unused portions of your ticket;
  • You could also be eligible for compensation if your actual arrival time is 3 hours later than scheduled, for more information consult our tariffs. 
 

Your recourses

Should you wish to provide feedback or file a complaint about our services, please complete our Feedback Form and we’ll contact you shortly. You may also file a complaint with the Canadian Transportation Agency. Please note that you have one year from the date of the delay or cancellation to submit a claim and request compensation. Air Inuit will have to respond in the 30 days following receipt of the claim.

 
WEATHER RELATED FLIGHT DELAY OR DIVERSION NOTICE
 
Carrier is not liable for room, board and ground transportation or any connection if a flight is delayed or diverted due to weather conditions. Passengers will be transported from the divertion point to their original destination on the carrier’s next available flight.
 
 
OVERBOOKING NOTICE
 
We do not intentionally overbook our flights. However, there are instances, where for example we need to switch to a smaller aircraft, or there may be a mechanical issue with a seat, that can create a situation where a flight becomes overbooked. In these cases, we’ll ask for volunteers willing to take another flight in exchange for compensation.

If there are not enough volunteers, we may need to deny boarding in accordance with our boarding priority policy. With few exceptions, passengers denied boarding are entitled to compensation. The complete rules for the payment of compensation and our airline's boarding priorities are available in our Domestic Passenger Tariff.
 
 
SEATING OF FAMILIES WITH CHILDREN
 
We will do our best to sit you and your kids under the age of 14 close to each other. We encourage you to take advantage of our pre-boarding, in order to guarantee that you sit together as the majority of our flights are operated without seat assignment.
 
 
PETS IN CABIN
 
No pets are allowed in the cabin. Service animals for special needs passengers shall be permitted in accordance with the terms and conditions set out in the Domestic Passenger Tariff. Emotional support animals are not accepted.
 
 
NOTICE OF BAGGAGE LIABILITY LIMITATIONS
 
Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For travel wholly between points in Canada, the liability limit is $2 100 per passenger. Special rules may apply to fragile, valuable or perishable articles. 
 
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Convention or such special contracts of carriage. For further information, please consult your insurance company representative.
 
CONDITIONS OF CONTRACT
 
1. As used in this contract, "ticket" means passenger document and baggage check, or itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the itinerary/receipt issued by or on behalf of carrier, the electronic coupons and, if applicable, a boarding document.
 
2. Carriage hereunder is subject to the rules and limitations relating to liability set out in the carrier’s tariff.
 
3. To the extent not in conflict with the foregoing, carriage and other services performed by the carrier are subject to: (i) provisions contained in the ticket, (ii) applicable tariffs, (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier).
 
4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in the ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
 
5. Carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
 
6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
 
7. Checked baggage will be delivered to bearer of the baggage check. In case of damaged/missing baggage, pre-notice of damage or loss must be submitted to the carrier in writing via the airport agent after the arrival of the flight on which the loss or damage is alleged to have occurred and prior to the passenger leaving the airport. Failing to give pre-notice within time aforesaid, no action shall lie against the carrier unless the claimant establishes to the satisfaction of the carrier that he was unable to give such notice. Following the pre-notice, a detailed report must be made within 30 days from the date of the pre-notice.
 
8. The ticket is good for carriage for one year from date of issue, except as otherwise provided in the ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
 
9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility in granting connections on any other air and/or surface carrier.
 
10.Passengers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
 
11.No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.