Please fill in our Feedback Form or contact us at firstname.lastname@example.org if you would like to make a claim regarding the Air Passenger Protection Regulation. We will get back to you as soon as possible, but at least within 30 days.
For more information about your rights, please visit the Canadian Transportation Agency.
You will find below an overview of Air Inuit’s actions regarding the APPR.
Denied boarding occurs when the number of passengers present for boarding exceeds the number of seats available on a flight. This does not include situations where a passenger is refused transport for safety, security or health reasons.
Any passenger who is denied boarding for a reason that is within Air Inuit's control and is not required for safety (for example a change of aircraft due to scheduled maintenance) will be entitled to compensation based on arrival time at destination as follows:
For more information visit our Denied Boarding page
If a flight is delayed or cancelled due to an unforeseen problem, we'll do our best to keep you well-informed at the airport and on board the affected aircraft. We will promptly provide timely updates, including the reason for the delay or cancellation:
Standards of Treatment
Some delays and cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Whatever the reason for the delay or cancellation, our agents will do everything possible to assist you.
When a flight is delayed or cancelled due to reasons outside of Air Inuit's control, such as meteorological conditions, we will provide you with the following:
As of September 8, 2022, if a delay of three hours or more or a cancellation is outside the airline’s control, and the airline cannot provide the passenger with a confirmed reservation on the next available flight operated by them or a partner airline leaving within 48 hours of the departure time on the passenger's original ticket, the airline will be required to, at the passenger's choice:
Passengers will be free to change their decision and choose a refund at any time before being provided a confirmed reservation on an alternate flight.
When a passenger chooses to receive a refund, the airline will be required to refund the unused portion of their ticket, including any unused add-on services paid for (such as additional checked luggage).
If the passenger is no longer at their point of origin, and their travel no longer serves a purpose, the airline will be required to refund the ticket, including any unused additional services, and book the passenger on a flight back to their point of origin, free of charge.
When a flight is delayed or cancelled due to reasons within Air Inuit's control but required for safety, such as a technical issue discovered right before the flight and you have waited two hours after the departure time indicated on your ticket, we'll provide you, additionally to the items mentioned above, with the following:
When a flight is delayed or cancelled due to reasons within Air Inuit's control, such as a commercial decision and you have waited two hours after the departure time indicated on your ticket, we'll provide you, additionally to the items mentioned above, with the following:
If your flight is delayed on the tarmac after the doors of the aircraft are closed, we will do our best to ensure your comfort.
After a 3-hour tarmac delay at an airport in Canada, the aircraft will return to the gate so you can disembark if safe to do so. A plane can stay on the tarmac for up to 45 additional minutes, if it is likely that it will take off within that period and we are able to continue providing the same services as above, when feasible.
If it is not likely that the plane can take off within the additional 45-minute window, the plane will return to the gate, unless it is prevented for reasons related to safety, security, customs control or air traffic control.
Depending on the circumstances, it may not be possible for us to allow you to disembark from the aircraft during a Tarmac Delay, for reasons including, but not limited to concerns related to safety, security, or due to directions by Air Traffic Control or Customs Control.
For more information visit our Delays, Cancellations and Refunds page
We will always do our best to transport your baggage to your destination on time and to handle it with the utmost care. Occasionally, baggage may be lost, delayed or damaged due to unexpected circumstances.
Missing or delayed baggage must be reported to an Air Inuit agent immediately upon your flight's arrival. A loss or damage report must be filed right away.
For more information visit our Damaged or Missing Baggage page
Air Inuit accepts properly packaged musical instruments as either checked or carry-on baggage, depending on its weight, size and shape.
In Carry-on Baggage
Seats cannot be purchased for musical instruments, however small musical instruments (e.g. clarinet, flute, oboe, trumpet, guitar or violin) may be permitted as part of your standard carry-on baggage allowance as long as it meets the current Air Inuit Carry-on size requirements and:
Due to cabin storage space limitations, we cannot guarantee that a musical instrument can be accommodated on board. Storage is provided on a "first come, first serve" basis, so it is always a good idea to arrive for boarding early.
Your instrument may need to be checked at the gate and transported as checked baggage if the airport agent or cabin crew determines that it cannot be safely stowed in the cabin. For this reason, musical instruments should always be properly packed in a hard-shell case specifically designed for that type of instrument.
A musical instrument you take on board will count as part of your carry-on baggage allowance, as either a personal or standard article (depending on the size and dimensions of the instrument).
In Checked Baggage
We know how important your musical instrument is to you, and we'll treat it with special care. If you are checking in a large instrument, please allow some extra time so that it can be safely and securely handed over to our baggage staff.
Your musical instrument is part of your checked-in baggage allowance, meaning if the total amount of your bags (including the musical instrument) exceeds the maximum weight limit per passenger, excess charges will apply. The maximum weight of musical instruments we can carry is 32kg (70lb).
For more information visit our Special Baggage page
We will do our best to facilitate the assignment of a seat to a child who is under the age of 14 years in close proximity to a parent, guardian or tutor at no additional.
We encourage you to take advantage of our pre-boarding, in order to be seated close together as the majority of our flights are operated without seat assignment.
For flights with seating assignments, if it is not possible for us to assign seats within close proximity at the time of check-in, we will ask for volunteers to change seats at the time of boarding.
If it is not possible to assign seats at the time of check-in and no passenger has volunteered to change seats at the time of boarding, we will ask again for volunteers to change seats on the aircraft before departure.
Seating assignments of children under 14 years of age, will follow the guidelines listed below: